Customer Service

About Us

Greenmunch is a retail and wholesale distributor of Eco friendly products.
We are based out of Sherwood Park, Alberta, Canada.  
sales@greenmunchwholesale.com
780-809-3008

Where do we ship?

We ship worldwide.  We have customers throughout North America, Europe, Australia, and more.

Shipping Costs

Your order will be processed within 1-2 business days from the time of order for items that are in stock. Most orders ship the same day.
Our realtime shipping module is setup to calculate shipping costs for orders going to Canada or the USA. For orders with many products and for orders that require multiple boxes the online shipping module may not calculate an accurate shipping cost. For larger orders the shipping cost will be calculated offline after the order is placed.

Shipping costs will be calculated based on product weight, size, and destination during checkout.  After shipping if the actual shipping costs end up being less than what was charged we will refund you the difference. 

Free Shipping and other promotions available on our retail site(Greenmunch.ca) are not valid for wholesale orders. 

In Canada we normally ship using Canada Post, UPS, and Purolator. For shipments going to the USA we normally ship using UPS.  For larger shipments we may also ship by freight.

Payment

All prices and payments are listed in Canadian dollars (CAD$).
We accept payment by Visa, Mastercard, American Express, Paypal, email transfers, and wire transfers. We only accept payment by credit card for orders less than $2250.

The collection of tax is based on the location to which the goods will be shipped to. 


Purchases made by customers outside of Canada are not subject to Canadian taxes however they may be subject to duties and taxes when they enter into the country from Canada. Brokerage fees may also be incurred by the customer for clearing customs.  Any taxes and fees associated with the parcel entering the country are the responsibility of the customer.  

Returns Policy

If there are any problems with your order please contact us directly by email or phone and we will help resolve the issue quickly.

You may return most new, unopened items within 30 days of delivery for a refund.  We will gladly refund your order for the full price of any returned merchandise less shipping fees.  Please send your package via a prepaid, insured, traceable method to ensure a safe and documented delivery. Shipping costs are nonrefundable and all costs for return shipment are the responsibility of the customer.